I think every veteran’s director should be taking this course. It got me to understand, when I’m talking to a vet, that there are two sides to the story. It taught me how to talk to the veterans and to really talk to a parent or a spouse, to understand what is really going on. A lot of people don’t really listen. They’re eager to move on. They’re in a hurry.
Leo Parent, Director of Veterans Service Center, Turners Falls